From the Technology Support Services Office:

For iPad repairs (unlock, forgotten password, cracked screen, won’t charge, etc.), campuses should enter a Technology Support ticket. Unlocks and forgotten passwords can often be corrected remotely. If the issue cannot be fixed remotely, the campus technician will collect the iPad.

Physical damage (including battery issues) must be sent off for repairs and payed for by the campus. A current price list is located on the Principal Dashboard. Once a PO has been generated by the campus, enter a Technology Support Ticket and tape the PO to the iPad. The campus technician will collect the iPad and technology will arrange packing and shipping to and from the repair vendor and delivery back to the campus.

Training needs related to utilizing iPads in the classroom and curriculum or simple “how-to” questions can be addressed with the Digital Learning Coaches or the campus librarian.